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This notice explains call recording in the Service.

Off by default

Call recording is disabled by default. It only happens if you turn it on for your account.

Announcement

When recording is on, your assistant announces at the start of the call that it may be recorded.

Consent laws

Some U.S. states (including California, Florida, Washington, Illinois, and Pennsylvania, among others) require all parties to consent to recording. Others require only one party. You are responsible for ensuring recording is lawful for your calls and for obtaining any required consent from your callers.

Retention & deletion

Recordings and transcripts are yours; you can delete them from your dashboard. See the Privacy Policy.

Other policies