OxelLabAssistant
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Frequently asked questions

Everything you were about to ask.

Short, straight answers about setup, voices, languages, booking, privacy and billing. Still stuck? Reach us on the Contact page.

What is an AI receptionist?

It's a voice assistant that answers your business phone like a receptionist would — greeting callers, answering common questions, booking appointments, taking messages, and texting you a summary afterward. It runs 24/7 and never puts anyone on hold.

Which languages can it speak?

Many — including English, Spanish, Russian, and Ukrainian — and it automatically switches to the caller's language mid-call, so no caller is ever lost.

Does it sound robotic?

You choose from natural-sounding voices, and it speaks in full sentences — a real conversation, not a phone tree. You can preview and change the voice anytime in your dashboard.

What if it gets something wrong?

You see everything — a text summary and full transcript after every call. If it's unsure, it takes a message and flags it for you instead of guessing, and you can correct its prices, greeting, and instructions anytime.

Does it book appointments to my calendar?

Yes. It books directly into your Google Calendar with conflict checks, and texts you a summary of what was booked.

Do I need a new phone number?

No. You can forward your existing business line in about 60 seconds — we show steps for your exact carrier — or get a dedicated number for $10/month. Prefer a plain forwarding line with no AI? See our business forwarding number at /forwarding-number.

Can I get a second business number that rings my own cell?

Yes. For $10/month you get a dedicated business number that forwards incoming calls straight to your verified mobile — no AI, no second SIM. You can also dial out showing that number as caller ID. See /forwarding-number.

Can I make outbound calls that show my business number?

Yes, with a forwarding number: call your own business number from your verified mobile, enter the destination, and it dials out showing your business number as the caller ID — from the phone you already carry.

Are calls recorded?

Recording is off by default. If you turn it on, your assistant clearly announces it at the start of the call. In two-party-consent states, all parties must consent.

How do I sign in?

With your phone number — we text you a one-time code. No password to remember.

Can it place outbound calls and quote prices?

Yes. It can call out on your behalf (for example to confirm an order or get a quote) and it quotes the prices you set, the way you'd say them.

How does billing work?

You're billed per minute of call time, shown in plain dollars in your dashboard. No contract — cancel anytime.

Can I turn it off or take over?

Anytime. Pause it, forward your line back to yourself, or take over a live call. You're always in control.

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